Shipping policy

Shipping Policy – MCQ Entertainments LTD

At MCQ Entertainments LTD, we are committed to processing and delivering your order as quickly and efficiently as possible.

Order Processing

  • All orders are typically processed within 1–2 business days after payment has been successfully received.

  • Orders placed on weekends or public holidays will begin processing on the next business day.

  • Once your order has been dispatched, you will receive a confirmation email with tracking information (where applicable).

Shipping Options

We offer the following delivery services:

Express Shipping

  • Estimated delivery: 1–3 business days after dispatch.

Standard Shipping

  • Estimated delivery: 2–6 business days after dispatch.

Please note that delivery timeframes begin after your order has been processed and dispatched, not from the date the order is placed.

Busy Periods & Peak Seasons

During periods of exceptionally high demand, including holidays, promotional events, or unforeseen circumstances, processing and delivery times may be longer than usual.

In these cases, orders may take up to 10 business days to arrive. We appreciate your patience and understanding during these busy periods and will always work to dispatch your order as quickly as possible.

Delivery Information

  • Delivery timeframes are estimates and are not guaranteed.

  • Once an order has been handed to the shipping carrier, delivery times are the responsibility of the carrier.

  • Delays caused by weather, customs, strikes, carrier disruptions, incorrect shipping information, or other events beyond our control may occur.

Shipping Address

Please ensure your shipping address is accurate before completing your order. MCQ Entertainments LTD cannot be held responsible for delays or additional costs resulting from incorrect or incomplete addresses provided by the customer.

Tracking

Where available, tracking details will be sent once your order has been dispatched. Please allow up to 24 hours for tracking information to become active.

Lost or Delayed Parcels

If your order has not arrived within the expected delivery timeframe, please contact us and we will work with the shipping carrier to investigate the delay.

Shipping Charges

Free delivery is available on selected products and qualifying orders only.

Please note that some items may be excluded from free delivery due to their size, weight, or shipping requirements. In addition, certain products may incur additional shipping charges based on their weight or dimensions. Any applicable shipping costs will be clearly displayed at checkout before you complete your purchase.

Contact Us

If you have any questions regarding your order or our shipping policy, please contact the MCQ Entertainments LTD customer support team. We are happy to assist you.